I am often asked this question and I regularly have people book online as an existing client with the reasoning that "you have that time slot available why can’t I get a fill?". I know for a lot of people it’s frustrating when you can’t find a new lash technician to fill your work if you’re on vacation or have moved to a new city but here is my reasoning why! 

First it seems like a lot of people aren’t actually aware of whether they have classic lashes or volume lashes and there’s a big difference so I have had people coming to me telling me that they are wanting a classic fill and when they show up it actually turns out they have volume lashes which is a far different process and takes longer!

Secondly with my own work I know exactly what to expect. I know that I placed the lashes correctly, I also know that I used correct amounts of glue, my lashes and glue are top quality, and I know that I use the proper technique. Other people are not as thorough.

The pictures you see here are from somebody who came to me telling me they had classic lashes, unaware that they had volume lashes. The volume lashes were held together with humongous amount of glue. It was impossible to separate them so I ended up taking off most of the lashes. Bear in mind that a fill appointment is usually an hour and 15 minutes. Luckily I had 2 hours available and it took me that long to do this ladies lashes - 2 hours for a simple fill on somebody else’s work. 

One of the questions we get asked most often is ‘how do I clean my lashes?’ Cleaning your lashes is the number one thing you should do once you get lash extensions, and here's why:

1. Your lashes will last longer, period. 
2. You won't get infections.
3. You won't get lash mites (yes, this is a thing) that feed on oil and dead skin.
4. If your lashes are clean when it's time for your fill you'll get more time having your lashes filled and less time having them cleaned by your lash tech. 

After having lashes for some time, you can be forgiven for becoming more forgettul at cleaning your lashes. However, it's something that you really must keep up with. If your retention is great, you forget to clean them. If they always look clean, you forget to clean them. And of course, life gets in the way, and you forget to clean them.
But sometimes the dirt, dust, debris, dead skin and oil is not visible to you. 

How to clean your lashes

1. Use the sink, not the shower so that you can control the water temperature. 
2. Using a disposable lipstick applicator and a non-oil based makeup remover, gently clean horizontally along the lash line first. Never rub back and forth as this will be too abrasive on the lash extensions. You can purchase lash cleansing solutions but I always find makeup remove and warm water does the trick. 
3. Rinse off with warm water.
4. Next clean the lashes themselves in a gentle downward motion over the eyelid with the same applicator.
5. Rinse off with warm water until all product is removed. 
6. Use a clean mascara wand to comb through the lashes to get them back into the correct position.
7. Let the lashes air dry.
8. Brush through your lashes one last time with a mascara wand to separate and fluff!​